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Refund Policy
Instant digital service terms. Digital telecom products are fulfilled immediately. This policy describes eligible refund scenarios.
1. Eligible Scenarios
Refunds or automatic wallet reversals are granted in situations where a wallet was debited but the third-party network confirmed failure, double debits occur due to network lag, or a service provider is permanently unavailable.
2. Ineligible Requests
Completed airtime, data, electricity, and cable payments successfully fulfilled to recipient details provided by the customer cannot be reversed once processed by the operator.
3. Automated Reversals
Our background transaction requery engine automatically audits stuck transactions and credits your wallet balance when failures are verified.
